Всё для клиента. 39 правил незабываемого сервиса

Кокерелл Ли

7

Lee Cockerell. Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Hardcover. Publisher: Crown Business; 1

edition (October 14, 2008). –

Прим. ред.

8

Atul Gawande. The Checklist Manifesto: How to Get Things Right (Publisher: Picador; Reprint edition, Jan 4, 2011). –

Прим. ред.